Digitalization of the Human Resources Management: Changes and Challenges - A Case Study of Mwananchi Communications LTD

The study assessed the changes and challenges in human resource profession as a result of digitizing human resource management. The study used descriptive research design. The population size was 210. Data was collected using questionnaire and computed by IBM SPSS. On the first objective of changes that occur in HRM as a result of technological changes, findings indicated that jobs give an opportunity to employees to use new technologies and these technologies makes it easy for employees to realize and work towards achieving business needs and objectives. Moreover, systems are available to meet employee’s needs and also, human resource self-service systems give room for comments and allow feedback sharing. On the second objective of competencies and skills required for HRM profession, staff members are trained for current and/or future job requirements. Recruitment process places the right person in the right job, training needs of employees are assessed on the basis of their performance appraisal and work demands; employees are assigned with challenging jobs to charge their enthusiasm and develop skills. On the third objective of compliance with laws, employees know what is expected in their work. They are held accountable for the quality of work they do through systems such as human resource and ICT policy. The study concludes that there are significant changes that take place in Human Resource professional; firms should not ignore the impact of the technological changes. On competences and skills firms should train their staff and equip them with necessary skills to enable them be creative and innovative. With regards to legal aspects employees should have knowledge regarding the legal framework in human resource profession