A ‘macro’ view of strategic communication management: Beyond ‘siloes’, dominant paradigms, and pandemics

Communication in and by organizations is ostensibly managed under a plethora of titles and functions including public relations, communication management, corporate communication, marketing communication, organizational communication, and strategic communication. Theory in a number of these fields claims to include all internal and external communication in and by organizations. Building on previous literature, this analysis of the internal and external communication of three companies operating in three different countries explores the boundaries of contemporary communication management. In doing so, it challenges disciplinary ‘siloes’ and normative theories and suggests ways to reimagine the future. While three cases do not provide generalizable findings, this analysis adds weight to arguments for broadening understanding of strategic communication and contributes to discussion of paradigms and theories of public relations, as well as the future of corporate communication