Distribution of musculoskeletal symptoms and ergonomic risk assessment among housekeepers at budget hotels in Sepang, Selangor

Introduction: Hotel housekeepers are exposed to various ergonomic risks and there is a need to assess the physical risk factors for the work tasks performed. This study aims to determine the distribution of musculoskeletal symptoms (MSS) and perform ergonomic risk assessment among hotel housekeepers working in budget hotels in District of Sepang, Selangor. Methods: A cross-sectional study was conducted among hotel housekeepers from 13 budget hotels around District of Sepang. Nordic questionnaire was used for the assessment of MSS. The overall risk level was determined by Workplace Ergonomic Risk Assessment (WERA) while Rapid Entire Body Assessment (REBA) was used to evaluate the whole body postural risks. Data obtained were entered into statistical program for further analysis according to objectives. Results: This study received 67.0% (n=40) response rate. In total, MSS was reported by 100% (n=40) of the participants in this study. Lower back is the most affected region (77.5%, n=31) and this was followed by heels (57.5, n=23) and shoulders (52.5%, n=21). WERA results showed that all housekeepers are found to be in medium action level of risk meanwhile REBA assessment reported scores that are categorised into medium, high and very high risk. This study suggests that there is the need for changes being implemented in daily work tasks performed. Conclusion: Hotel housekeepers were exposed to high body postural risk due to exposure to highly repetitive movements and awkward posture while performing work tasks. Effective ergonomic intervention is needed for prevention of debilitating musculoskeletal disorders besides to increase work productivity