ANALISA PERGERAKAN PENUMPANG DI DALAM TERMINAL BANDAR UDARA INTERNASIONAL BANYUWANGI JAWA TIMUR

Transportation is the driving force that encourages and supports development activities in all fields such as trade, socio-economy and the environment. Banyuwangi International Airport has experienced a high increase in passenger numbers due to the potential for tourism to attract tourists. Banyuwangi International Airport is currently over capacity. In 2018 the number of passenger increases was recorded at 92%, namely 366,155 passengers, and during 2019 Banyuwangi International Airport passengers recorded 384,300 passengers, with increased passenger movement every year it is necessary to regulate movement so that service to service remains optimal. This research was conducted at Banyuwangi International Airport, this research uses a quantitative approach. In this study, the data source to be taken is passenger service by being carried out for 3 days at different times which aims to determine the level of service on each server. In this study, there are observation points that are located at the passenger departure hall, counter check, and waiting room. The results in this study indicate that: 1) At the departure hall the results of the calculation obtained a value of ρ > 1 this happens because of the queue at the service door, then at the check counter the results of the calculation are obtained the value of ρ > 1 this happens because there is a queue at counters, as well as in the waiting room the results of the calculation obtained the value of ρ