Inovasi Pelayanan Publik Jemput Bola Pelayanan Administrasi Terpadu Kecamatan (Jempol Paten) di Kecamatan Sumbermalang Kabupaten Situbondo

Public Service Innovation Pick up the District Integrated Administrative Service (JEMPOL PATEN) which is an Innovation from the District Integrated Administrative Service which focuses on managing e-KTP directly to people in need such as the disabled, the elderly and the underprivileged. This paper aims to identify the level of innovation of the Patent Thumb as well as the inhibiting and supporting factors of Patent Thumb Public Service Innovation in Sumbermalang District, Situbondo Regency. The analysis model refers to the model of innovation characteristics according to Rogers quoted by Suwarno (2008:16), that is: Relative Advantage, Compability, Complexity, Triability, Observability. As well as analyzing the inhibiting and supporting factors in the Innovation of the Patent Thumb Public Service. The analytical method used is descriptive qualitative method, with interviews as the main data collection technique. The results of the study indicate that the existence of the Patent Thumb Public Service Innovation can facilitate the community in managing e-KTP, especially the elderly, disabled and underprivileged communities. The existence of several obstacles does not reduce the level of innovation of the Patent Thumb because there are also supporting factors that make the Patent Thumb Innovation still implemented today