PENGUKURAN USABILITY DAN PERBAIKAN WEBSITE BEASISWA BALIKPAPAN MENGGUNAKAN METODE USE QUESTIONNAIRE DAN THINK ALOUD

Balikpapan Scholarship Website is an information system developed by the Balikpapan City Government through the APBD budget. This is website used to make it easier for prospective applicants to register online. Balikpapan Scholarship Website still has many shortcomings in terms of ease of use and efficiency through user experience. To reduce these problems, this study aims to determine the results of the analysis of aspects usability on the Balikpapan Scholarship Website using the USE methods Questionnaire and Think aloud and provide suggestions for improving the interface on the Balikpapan Scholarship Website using guidelines US Department of Health and Human Services (HHS). The USE Questionnaire method consists of 4 parameters Usefulness, Ease of Use, Ease of Learning and Satisfaction. The results of this study indicate that the measurement of the presentation of the feasibility of the old design is 60.039. When making interface improvements according to respondents suggestions on the Think Aloud test, the website was measured using the new design to be 82,509. It can be said that usability measurement has increased significantly. Previously it was in the “enough” category to “very decent”