Add to ORKGKeretapi Tanah Melayu Berhad (KTMB) is the main rail operator in Peninsular Malaysia. Nowadays, rail transportation becomes a trend that many human beings will choose to take the train. This is because taking the train is very convenient and also can help in cost saving. Thus, in this research paper, the researcher will provide and present a further understanding of the KTMB services in the Northern sector. Besides that, the researcher will survey the satisfaction on service quality of KTMB among STML students. SERVQUAL model is used in this survey in order to survey about the satisfaction on service quality
Public bus transport services is generally based on regular operation of transit buses along a rout...
The purpose of the study is to examine the factors measuring customers’ satisfaction, especially the...
The purpose of this study is to determine the level of service quality for student management at Ope...
This study is an overview of the perceptions of users of railway transport services in Malaysia.The ...
The concept of customer satisfaction is important in business field.Striving for customer satisfacti...
Train transportation is one of public transport mode ashore transportation.Trains, as mass public tr...
This paper project is evaluates the level of customer satisfaction among the Malayan railways KTMB p...
This research paper involves the investigation on customers' loyalty of Keretapi Tanah Melayu (KTM) ...
The purpose of the study is to examine the factors measuring customers’ satisfaction, especially the...
This research is about a study on relationship between factors influencing customer loyalty on KTMB ...
The purpose of this study to knows passenger satisfaction level from the safety performance of the r...
In facing the challenges of urban traffic congestion, when people are becoming more dependent on pri...
The needs for effective and efficient public transportation services are crucial to attract more peo...
This research is about service quality (responsiveness, reliability, tangible, safety and security) ...
AbstractThe needs for effective and efficient public transportation services are crucial to attract ...
Public bus transport services is generally based on regular operation of transit buses along a rout...
The purpose of the study is to examine the factors measuring customers’ satisfaction, especially the...
The purpose of this study is to determine the level of service quality for student management at Ope...
This study is an overview of the perceptions of users of railway transport services in Malaysia.The ...
The concept of customer satisfaction is important in business field.Striving for customer satisfacti...
Train transportation is one of public transport mode ashore transportation.Trains, as mass public tr...
This paper project is evaluates the level of customer satisfaction among the Malayan railways KTMB p...
This research paper involves the investigation on customers' loyalty of Keretapi Tanah Melayu (KTM) ...
The purpose of the study is to examine the factors measuring customers’ satisfaction, especially the...
This research is about a study on relationship between factors influencing customer loyalty on KTMB ...
The purpose of this study to knows passenger satisfaction level from the safety performance of the r...
In facing the challenges of urban traffic congestion, when people are becoming more dependent on pri...
The needs for effective and efficient public transportation services are crucial to attract more peo...
This research is about service quality (responsiveness, reliability, tangible, safety and security) ...
AbstractThe needs for effective and efficient public transportation services are crucial to attract ...
Public bus transport services is generally based on regular operation of transit buses along a rout...
The purpose of the study is to examine the factors measuring customers’ satisfaction, especially the...
The purpose of this study is to determine the level of service quality for student management at Ope...