The contribution of knowledge management for Operational Excellence: the case study of a multinational

The integration and coordination of the various functions and processes is a great challenge for organizations seeking operational excellence and a key factor is the management of human potential in the sense of how is the flow of information and knowledge that these people generate. However, is observed operational excellence models where the isolation of information and the lack of dissemination of knowledge occurs, leading a waste of human potential. Therefore, the research question is: how knowledge management can contribute to operational excellence? The purpose of this paper is to analyze this contribution by a review of the literature linking these two fields of knowledge and contextualized with the reality of a Brazilian multinational company. The result show that the knowledge management contributes to the operational excellence in the process of knowledge creation and the enabling conditions. The process of knowledge generation relates to the establishment of best practices and ways to transfer this knowledge and enabling conditions relate to strategic information and targets particularly the fluctuation and creative chaos