On Understanding the Relation of Knowledge and Confidence to Requirements Quality

[Context and Motivation] Software requirements are affected by the knowledge and confidence of software engineers. Analyzing the interrelated impact of these factors is difficult because of the challenges of assessing knowledge and confidence. [Question/Problem] This research aims to draw attention to the need for considering the interrelated effects of confidence and knowledge on requirements quality, which has not been addressed by previous publications. [Principal ideas/results] For this purpose, the following steps have been taken: 1) requirements quality was defined based on the instructions provided by the ISO29148:2011 standard, 2) we selected the symptoms of low qualified requirements based on ISO29148:2011, 3) we analyzed five Software Requirements Specification (SRS) documents to find these symptoms, 3) people who have prepared the documents were categorized in four classes to specify the more/less knowledge and confidence they have regarding the symptoms, and 4) finally, the relation of lack of enough knowledge and confidence to symptoms of low quality was investigated. The results revealed that the simultaneous deficiency of confidence and knowledge has more negative effects in comparison with a deficiency of knowledge or confidence. [Contribution] In brief, this study has achieved these results: 1) the realization that a combined lack of knowledge and confidence has a larger effect on requirements quality than only one of the two factors, 2) the relation between low qualified requirements and requirements engineers’ needs for knowledge and confidence, and 3) variety of requirements engineers’ needs for knowledge based on their abilities to make discriminative and consistent decisions. © 2021, Springer Nature Switzerland AG