Methods and Metrics of Voice Communications

Civil Aerospace Medical Institute1996PDFTech ReportKanki, Barbara G.Prinzo, O. VeronikaUnited States. Department of Transportation. Federal Aviation Administration. Office of Aviation. Civil Aerospace Medical InstituteAmes Research CenterUnited States Air force. Armstrong LaboratoryUnited States. Department of Transportation. Federal Aviation Administration. Office of Aviation. Office of Aerospace MedicineUnited States. Department of Transportation. Federal Aviation Administration. Office of Aviation. Civil Aerospace Medical InstituteUnited StatesAcousticsAir traffic controlAviationCoding systemsCommunicationData collectionLanguageSoftwareSpeechVoice communicationWorkshopsATC communicationsDiscourse processesAcoustic processesCommunication errorDOT/FAA/AM-96/10Final ReportThis report consists of the proceedings of the Methods and Metrics of Voice Communication Workshop organized by the FAA - Civil Aeromedical Institute, NASA-Ames Research Center, and Armstrong Laboratory - Brooks Air Force Base, held May 13-14, 1994 in San Antonio, Texas. The goal of the meeting was to further our understanding of voice communications in aviation operations by convening a group of language researchers to discuss their experiences with current methods, tools, approaches, etc. The participants came from academic, government and military laboratories, as well as private industry, and their collective expertise included applications conducted in a variety of field, laboratory and simulation environments. This Proceedings is presented in 3 parts: (1) presentations on discourse and acoustic processes, (2) 'demonstrations' of software aids for collecting, coding and analyzing communication data, and (3) an appendix of related supplementary materials and reprints from other publications. Because language researchers share many issues and problems in the development of appropriate and effective methods and metrics, the goal of the workshop was for the attendees to learn from each other's experiences and expertise and to make these insights available to others.119