U.S. Airline Transport Pilot International Flight Language Experiences, Report 3: Language Experiences in Non-Native English-Speaking Airspace/Airports

Civil Aerospace Medical Institute2010PDFTech ReportPrinzo, O. VeronikaCampbell, AlanHendrix, Alfred M.Hendrix, RubyUnited States. Department of Transportation. Federal Aviation Administration. Office of Aviation. Civil Aerospace Medical InstituteHCS Consulting ServicesUnited States. Department of Transportation. Federal Aviation Administration. Office of Aviation. Office of Aerospace MedicineUnited States. Department of Transportation. Federal Aviation Administration. Office of Aviation. Civil Aerospace Medical InstituteUnited StatesAir traffic controlAviation safetyVoice communicationComprehensionCommunicationsATC communicationDOT/FAA/AM-10/9Work was accomplished under approved task AM-B-06-HRR-516In 1998, the International Civil Aviation Organization (ICAO) took a heightened interest in the role of language in airline accidents. Its Air Navigation Commission was directed to complete the task of strengthening relevant ICAO provisions concerning language requirements. Member states agreed to take steps to ensure air traffic control (ATC) personnel and flight crews involved in flight operations in airspace where the use of the English language is required were proficient in conducting and comprehending radiotelephony communications in English. Since then, ICAO developed its EnglishLanguage Proficiency requirements (ELP) and urged its members to document their ELP test implementation plans by March 8, 2008. Until all ATC personnel and flight crews involved in flight operations obtain a passing level of ELP, the language-based problems international pilots face is not known. This report is a compilation of written responses and comments by a group of 48 U.S. pilots of their difficulties in international operations who met with interviewers to discuss their language experiences flying into countries where English may or may not be the local or national language among its radio operators, controllers, and pilots. In this report, the pilots\u2019 responses to questions 31-38 and their comments from discussions of those questions with interviewers are presented as a compiled narrative. The pilots\u2019 responses had nine major thrusts: (1) Traveling into non-native English-speaking countries can be a positive learning experience leading to professional growth and development; (2) English-language proficiency varies from country to country and individual to individual; however, problems occur everywhere; (3) Hearing multiple languages on the radio restricts situational awareness and diminishes pilots\u2019 expectations as information derived from the party line decreases; (4) Radio protocol is lost in a multilingual environment; (5) Whenever communication problems occur, flight deck operations slow down as the flight crew diverts attention away from other tasks, so more of their attention is directed to listening to what the controller said; (6) Communicating with non-native English-speaking controllers requires more effort and concentration to ensure the intent of the controller\u2019s transmission is understood; (7) When off-normal events arise, controllers have difficulty communicating in Common English, and pilots have difficulty understanding them; (8) Voice characteristics contribute to intelligibility and the ease with which pilots and controllers understand each other; and (9) Advanced avionics such as TCAS/CDTI, FMS, and CPDLC/DataCom offer possible solutions to the language barrier.119