A decision support method for ICT investment problems: Identification and justification of information process improvements

Information & Communication Technology (ICq enables people to process more information in a shorter time period. Organisations can benefit from this by integrating ICT solutions in their business processes. However these integrations have to be well founded and elaborated. Another opportunity that arises in the shipbuilding industry is the shift from being a producing industry to being a service industry, focussing more and more on knowledge and information management. ICT solutions can play an important role for organisations to enable the necessary changes for hs shft to a service industry. Keppel Verolme, a shipyard specialised in the conversion, modification and repair of offshorevessels and ships paid attention to these developments. This resulted in an research assignment with the following central research question: ''Wkch processes within Keppel Verolrne are suited to benefit from a higher level of support by ICT?'. To provide an answer to hs research question, the following objective of this master's thesis was defined as: The design and application of a decision support method, which assists in the economical decision-making on which process within Keppel Verolme should be improved with the help of ICT...Mechanical, Maritime and Materials EngineeringMarine and Transport TechnologyShip Design, Production and Operation04.00