Implementing the Pull Production System: An Action Research published by RAC-Revista de Administração Contemporânea

Context: there is little empirical evidence of the relationship between the implementation of lean techniques (such as the pull system) and their real effect on the performance of the supply chain.Objective: the purpose of this paper was to describe the process of implementing the production logic pulled in the supply chain, reporting the historical evolution of indicators, such as stock levels and lead limes over 23 months of intervention. Methods: an action research project was carried out describing the steps of the intervention in the chain between the years 2017, 2018 and 2019, divided into phases, that is: planning, data collection, implementation of the action, analysis and evaluation of the results. Results: the main contribution was to demonstrate that the production shift pushed to pull in the survey positively impacted the lead time, inventory and planning routines indicators. There was a reduction of more than 30% for the levels of inventories and about 40% for the lead-times in addition to the increase of the assertiveness of the sales forecast.Conclusion: the paper can be a possible reference for organizations that want to promote similar changes in their supply chains and significantly change the planning routine of their suppliers and distributors through the implementation of the pulled logic