Exploring information systems implementation and internalization using Repertory Grid Analysis.

The research presented in this paper views the process of implementing information systems as an important locus of discussion and negotiation that affects judgements of information systems and the work they support. Empirical data gathered during a series of experiments conducted before, during and after the implementation of a large-scale distributed information system show how significant and unanticipated issues and concerns emerged during and immediately after implementation, and how these can provide important evaluative feedback to both developers and the user community. The research is significant to the IS community since it demonstrates how significant issues and concerns can be overlooked despite the sophistication of development and evaluation techniques. The research is also of interest to the wider evaluation community since it demonstrates an innovative use of Repertory Grid Analysis (RGA) as a content-free medium for interview, data gathering and analysis