Employee Retention Strategy in the Hospitality Industry

AbstractIneffective retention strategies can negatively impact employee productivity, which may hinder business profitability and sustainability. Hotel managers who struggle to improve employee retention are at high risk of not sustaining their business. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies hotel managers use to improve employee retention. The participants were three hotel managers from a hotel in Abuja, Nigeria, who used strategies to improve employee retention. Sources for data collection were semistructured interviews, company documents, observations, and field notes. Data analysis involved the use of thematic analysis. Four themes emerged: work conditions and employee welfare, remuneration and compensation, training and career development, and reward and recognition. A key recommendation was for hotel managers to implement effective training and development strategies to improve employee retention. The implications for positive social change include the potential for hotel managers to create job opportunities, provide social amenities and welfare, and support the economic development of the regional communities