MEASURING AND MANAGING THE ORGANIZATIONAL PUBLIC PERFORMANCE IN LEBANON

International audienceOrganizational Performance Management and Measurement is one of the most popular terms in today's public sector management terminology. The idea of managing organizational performance is being widely accepted and adopted all over the world. It spread rapidly from the private sector to the public sector in the developed world and has recently found its way in many developing countries. New initiatives and legislations continue to being issued as a sign of governments' insistence on following the new focus on performance orientation. Performance is referred to as being about doing the work, as well as being about the results achieved. It can be defined as the outcomes of work because they provide the strongest linkage to the strategic goals of an organization, customer satisfaction and economic contributions. The term "Performance Management and Measurement" refers to any integrated, systematic approach to improving organizational performance to achieve strategic aims and promote an organization's mission and values. In that sense Organizational Performance Management is quite different than individual Performance Management which specifically targets the personal performance of an employee although the latter comprises an essential part of the overall organizational performance framework