Application of statistical methods in quality management system as a function of business processes improvement – case study on a selected company

Kvaliteta danas predstavlja nezaobilazan parametar svakoga ozbiljnog poslovanja. Briga za kupca i svijest o njegovoj potrebi, kao i sve veći stupanj integriranosti kvalitete uposlovanje, predstavljaju glavne preduvjete za uspjeh. Kompanije koje to prepoznajui ulažu svoje vrijeme, znanje, trud i novac u formiranje što kvalitetnijih procesa i njihovo konstantno unaprjeđivanje, posljedično ostvaruju konkurentsku prednost. Na modernom i kompetitivnom tržištu upravo kvaliteta postaje presudnim čimbenikom u ostvarivanju toga cilja. Nažalost, u Hrvatskoj važnost područja upravljanja kvalitetom još uvijek nije prepoznata u istoj mjeri kao u razvijenim gospodarstvima pa je stoga jedan od ciljeva ovoga rada povećati svijest o važnosti kvalitete. Ovaj specijalistički diplomski stručni rad ima za cilj odrediti i analizirati glavne procese u odabranoj kompaniji, a potom i sustav upravljanja kvalitetom unutar nje. Nerazvijena svijest o važnosti takvog sustava u kombinaciji s nedostatnom zastupljenosti statističkih metoda koje sustav nosi sa sobom, dovode do nedovoljno iskorištenog potencijala poslovanja.Nowadays quality represents an indispensable parameter of every serious business. Customer care and awareness of its requisite, as same as an increased degree of integration of quality into the business, represents the main prerequisites for success. Companies that recognize and invest their time, knowledge, effort and money (capital) into the formation of the highest quality processes and constant improvement, consequently achieve an advantage among competitors. In a modern and competitive open market, quality becomes a crucial factor with which a company gains that goal. Unfortunately, in Croatia the importance of quality management scope (field) still is not recognized to the same extent as in the more developed economies. Thus, this thesis aims to increase awareness of quality control. The goal (aim) of this graduate special course thesis is to determine and analyze the main processes of the selected (chosen) company, and afterwards of the internal quality control system as well. Insufficiently developed awareness of such a system in combination with ineffective usage of statistical methods that are brought up by the system leads to a neglection (incomplete use) of full (entire) business potential