Analysis of Factors Affecting Customer Satisfaction: Study on E-wallet Services

The aims of the study were: 1) To analyze the impact of availability on customer satisfaction. 2) To analyze the impact of perceived risk on customer satisfaction. 3) To analyze the impact of ease of use on customer satisfaction. The data was collected through an online questionnaire from 150 e-wallet users in Surakarta. The sampling technique in this research is Purposive Sampling in order to obtain a sample of 150 respondents. Methods of data analysis using: 1) test the research instrument, are test the validity and reliability testing; 2) Test assumptions Classic, namely normality, multicollinearity, and heteroscedasticity; 3) Test the multiple linear regression; 4) Test the hypothesis, that the t-test, F-test, and test the coefficient of determination. The results of this study indicate that there is a significant relationship between availability, perceived risk, and ease of use on customer satisfaction