Telemedicine after the COVID-19 Pandemic: A Quality Improvement Project

This project evaluates patient and provider preferences and perspective on the future of telemedicine use in primary care as we emerge from the COVID-19 pandemic. As our healthcare system adapted to the COVID-19 pandemic, use of telemedicine surged practically overnight. The pandemic created a necessity for rapid innovation in telemedicine, including accessibility and insurance coverage. As we begin to emerge from the COVID-19 pandemic and more events move back to in-person, what does this mean for the future of telemedicine? This project surveyed patients attending both in-person and telemedicine primary care appointments to assess their satisfaction, preferences for in-person versus telemedicine, and if this changes for them based on the type of visit. This project also interviewed primary care providers about their perspective on the future of telemedicine as we begin to emerge from the COVID-19 pandemic.https://scholarworks.uvm.edu/fmclerk/1783/thumbnail.jp