CONFLICT MANAGEMENT

Ovaj rad bavi se konfliktima i mogućnostima njihova rješavanja. Cilj rada je kroz analizu kako konflikt nastaje pokazati koji su to sve uzročnici za sukob i koje metode rješavanja sukoba postoje. U poslovnom okruženju nemoguće je ne doživljavati stres, a stres je glavni okidač konflikta. Svrha rada je pokazati na koje načine konflikti utječu na organizaciju, koje troškove uzrokuju i koja je uloga menadžera u svemu tome. Također, bitno je znati da konflikt nije isključivo negativna pojava. U organizaciji su konflikti neizbježni te ih je potrebno uspješno rješavati. Menadžer treba raditi na svojim vještinama jer njegov je zadatak uspostava mira u radnoj okolini. Organizacija rada mora biti kvalitetna da bi se znalo svačije zaduženje. Poželjni su sadržajni konflikti, a nepoželjni osobni, jer osobni konflikti ne pridonose radu organizacije i u njih su upletene emocije. Svi konflikti ostavljaju posljedice na zaposlene pa rad u takvom okruženju ima loš utjecaj na zdravlje. U radnom okruženju nažalost dolazi do psihičkog maltretiranja koje se naziva mobbing. Svaki riješeni konflikt je korak naprijed, a neriješeni će se nastaviti javljati u budućnosti. Na primjeru Jadrolinije možemo vidjeti da u konfliktu ne sudjeluju samo pojedinci, nego i interesne skupine i tada je to teško rješivo bez treće strane. Ponekad konflikt ne može biti riješen među sudionicima pa takve konflikte rješava treća strana. Rezultat rada je takav da su sukobi neizbježni, ali rješivi na mnogobrojne načine. Probleme ne treba zataškavati, nego sve pokušati riješiti razgovorom.This paper deals with conflicts and the possibilities of resolving them. The aim of this paper is to analyze how conflict start and show which are the causes of conflict and which methods of resolving conflict exist. In a business environment, it is impossible not to experience stress, and stress is the main trigger of conflict. The purpose of this paper is to show how conflicts affect an organization, what costs they cause, and what is the role of managers in all of this. Also, it is important to know that conflict is not an exclusively negative phenomenon. Conflicts in the organization are inevitable and need to be resolved successfully. The manager needs to work on his skills because his task is to establish peace in the work environment. The organization of work must be of high quality in order to know everyone's responsibilities. Content conflicts are desirable, and personal conflicts are not, because personal conflicts do not contribute to the work of the organization and emotions are involved in them. All conflicts leave consequences on employees, so working in such an environment has a bad impact on health. In the work environment, unfortunately, there is psychological harassment called mobbing. Any resolved conflict is a step forward, and unresolved will continue to come up in the future. On the example of Jadrolinija, we can see that not only individuals but also interest groups are involved in the conflict, and then it is difficult to resolve it without a third party. Sometimes a conflict cannot be resolved between the participants. The result of the work is that conflicts are inevitable but resolvable in many ways. In the ideal terms problems should not be covered up, but everything should be solved by talking