A Systemic Approach to Investigate the Gaps between Distribution System Operators Need and Technology Developers’ Perception—A Case Study of an Intelligent Low-Voltage Grid Management System with Storage

The purpose of the paper is to introduce a new bi-directional approach to assess the gap between the customer needs and technology developers’ perception on the value propositions of innovations which includes storages. The paper used two methods; the first comprehensive sense and respond analysis investigated technology developers’ perceptions using the value propositions defined under the EU-funded H2020 RESOLVD project. The second method focused on customers and collected a survey which covered challenges, value propositions and preparedness to adopt new technology. The H2020 RESOLVD project has developed an intelligent low-voltage grid management system with storage. The results from the sense and respond analysis showed that most of the value propositions aligned with the responses from the broader survey which are needed within five years (e.g., improved power quality of grid, fault detection, reduced technical loss). However, the cybersecurity perception differed between developers and distribution system operators (DSOs). The customer survey highlighted that certain value propositions of technological solutions are needed more urgently than others, and therefore, technology developers should prioritize these in further developments. Regarding the use of flexibility to manage the LV grid, unclear regulations were expressed as a key barrier, thereby affecting business feasibility around battery storage