Add to ORKGInternational audienceThe concept of productivity is at the heart of economic theory, management science and operational management of firms and organizations. Despite the theoretical and operational importance of this concept, in recent years, its absolutism has been challenged. Services are often at the heart of this critical debate. Both conceptually and methodologically, services are indeed a major challenge to the concept of productivity. The objective of this paper is to review issues raised by services and their relationships with productivity, from two different but related perspectives: 1) a theoretical and methodological perspective focused on the problems involved in defining and measuring productivity, and 2) a strategic perspec...
Services are becoming increasingly important to the Australian economy and that of other developed a...
The service productivity literature has grown remarkably over the last two decades and has gathered ...
As a follow-up to the preliminary results, presented at EurOMA 2000 (Shafti et al. 2000), of an on-g...
International audienceThe concept of productivity is at the heart of economic theory, management sci...
International audienceThe question of how to measure and improve productivity in services has been a...
International audienceProductivity in its relationships with services raises two issues: a definitio...
This paper presents a novel perspective of service productivity management and proposes a number of ...
As the productivity of services has just become an intensely researched topic, measurement concepts ...
It is surprising that little empirical research has been conducted in the area of service productivi...
This work is devoted to an old question, but which faces a sharp renewed interest: productivity in i...
International audienceProductivity in its relationships with services raises two issues : a definiti...
Service businesses still suffer due to lack of overall measurement of productivity for service offer...
This paper discusses service operations, the question of productivity and quality. It was presented ...
The productivity of services has recently become an intensively researched topic, but the measuremen...
Although services play a crucial role in economy, service did not gain as much importance as product...
Services are becoming increasingly important to the Australian economy and that of other developed a...
The service productivity literature has grown remarkably over the last two decades and has gathered ...
As a follow-up to the preliminary results, presented at EurOMA 2000 (Shafti et al. 2000), of an on-g...
International audienceThe concept of productivity is at the heart of economic theory, management sci...
International audienceThe question of how to measure and improve productivity in services has been a...
International audienceProductivity in its relationships with services raises two issues: a definitio...
This paper presents a novel perspective of service productivity management and proposes a number of ...
As the productivity of services has just become an intensely researched topic, measurement concepts ...
It is surprising that little empirical research has been conducted in the area of service productivi...
This work is devoted to an old question, but which faces a sharp renewed interest: productivity in i...
International audienceProductivity in its relationships with services raises two issues : a definiti...
Service businesses still suffer due to lack of overall measurement of productivity for service offer...
This paper discusses service operations, the question of productivity and quality. It was presented ...
The productivity of services has recently become an intensively researched topic, but the measuremen...
Although services play a crucial role in economy, service did not gain as much importance as product...
Services are becoming increasingly important to the Australian economy and that of other developed a...
The service productivity literature has grown remarkably over the last two decades and has gathered ...
As a follow-up to the preliminary results, presented at EurOMA 2000 (Shafti et al. 2000), of an on-g...