Tapping into the User Experience: Simple Techniques to Learn about User Library Needs

Presented at the Access Services Conference 2010, November 10 - 12, 2010, Georgia Institute of Technology, Georgia Tech Global Learning Center, Atlanta, Georgia.Many libraries do not possess the resources to implement large-scale survey tools such as LibQUAL. However, it is still possible to assess user needs within a budget. During this presentation, Ameet will discuss simple techniques to engage your users and learn about their likes, dislikes and desires regarding library services and resources.Georgia Institute of Technology Library and Information Center; Georgia State University Library; Georgia Gwinnett College Library; Generation Fifth Application