Add to ORKGTwelve exemplary service providers from the most highly-acclaimed resorts discussed and demonstrated how they deliver award-winning service. Three emergent themes offer insights to improve service quality: emotional generosity, exemplary communication, and effective interactions of culture, tradition and control. These themes support current literature on human resource development and service quality
Specialists consider that when a person is interested in the concept of quality, it will be consider...
A model is presented that captures the complex nature of the service experience in an attempt to aid...
Service quality has played an essential role in the hotel industry for decades. Accordingly, it is e...
The purpose of this study was to explain how exemplary service providers in luxury hotels provide co...
Achieving improvements in customer service is now recognized as a major challenge facing manufacturi...
[Extract] The nature of service, strategies for improving it, and understanding customers' perceptio...
Increasing and maintaining service excellence in the tourism and hospitality industry are known to e...
This study investigated service excellence and hospitality in a healthcare setting. It is unique fro...
This study explores the linkages between quality system, employee service-quality culture, and perfo...
Does your staff deliver the highest quality service possible? Customers today expect a very high ove...
Today, hardly anyone would deny the relevance of customer satisfaction for businesses. Customer sati...
This study investigates service excellence and hospitality perceptions in a hospital setting for an ...
Increasing and maintaining service excellence in the tourism and hospitality industry are known to e...
Businesses that want to keep pace with the change and time are establishing new departments. Through...
The research I am going to undertake will give me a clear understanding of service quality, its imp...
Specialists consider that when a person is interested in the concept of quality, it will be consider...
A model is presented that captures the complex nature of the service experience in an attempt to aid...
Service quality has played an essential role in the hotel industry for decades. Accordingly, it is e...
The purpose of this study was to explain how exemplary service providers in luxury hotels provide co...
Achieving improvements in customer service is now recognized as a major challenge facing manufacturi...
[Extract] The nature of service, strategies for improving it, and understanding customers' perceptio...
Increasing and maintaining service excellence in the tourism and hospitality industry are known to e...
This study investigated service excellence and hospitality in a healthcare setting. It is unique fro...
This study explores the linkages between quality system, employee service-quality culture, and perfo...
Does your staff deliver the highest quality service possible? Customers today expect a very high ove...
Today, hardly anyone would deny the relevance of customer satisfaction for businesses. Customer sati...
This study investigates service excellence and hospitality perceptions in a hospital setting for an ...
Increasing and maintaining service excellence in the tourism and hospitality industry are known to e...
Businesses that want to keep pace with the change and time are establishing new departments. Through...
The research I am going to undertake will give me a clear understanding of service quality, its imp...
Specialists consider that when a person is interested in the concept of quality, it will be consider...
A model is presented that captures the complex nature of the service experience in an attempt to aid...
Service quality has played an essential role in the hotel industry for decades. Accordingly, it is e...