The Role and functionality of emotions in feedback at university : a qualitative study

This paper reports on a qualitative study exploring the role and functionality of emotions in feedback. In-depth interview data from students and lecturers at an Australian university are analysed using cognitive appraisal and prototype theory. Results suggest that students experience a range of positive and negative emotions in feedback contexts which function to address both achievement and relational concerns. Practical implications are identified.27 page(s