Analisis Indek Kepuasan Masyarakat (IKM) terhadap pelayanan IAIN Walisongo

Higher Education as a provider of services in the field of education is supposed to show good performence, quality, and qualified as a form of responsibility and simultaneously pull/snatch confidence in the hearts of the people. Much more in line with the demands of reform in all sectors in Indonesia, all institutions of higher education, the more IAIN should improve itself and display a positive image with the new paradigm shift as a public bureaucracy Servan. As an institution under the Ministry of Religious should play an active role in providing services to the community, particularly in the fields of education and religion. Quality and whether or not the Ministry of Islamic religion is dependent upon the future of this institution. IAIN demanded to innovate, improvise and breakthroughs within the framework of intelligent optimization of services in the field of education to the general public. Therefore, this study sought to measure public satisfaction index of the service rendered by IAIN Walsiongo, with a consideration of the results of this research can be used as a useful evaluation of sustainable materials for the improvement and advancement of the chill together