Primary healthcare for men from the user viewpoint: a qualitative study in three services in Rio de Janeiro

O presente trabalho tem como objetivo analisar a ??tica dos usu??rios sobre o atendimento prestado a homens no ??mbito da aten????o b??sica ?? sa??de. Busca-se, principalmente, identificar poss??veis elementos capazes de subsidiar a constru????o de indicadores qualitativos de satisfa????o de usu??rios masculinos. Utilizou-se a abordagem qualitativa, envolvendo entrevistas semiestruturadas com usu??rios, leitura de prontu??rios e observa????o etnogr??fica de tr??s servi??os do Munic??pio do Rio de Janeiro (RJ). A an??lise baseou-se no m??todo de interpreta????o de sentidos, ancorando-se em princ??pios hermen??uticos-dial??ticos. Em geral, os usu??rios apontam crit??rios para avaliar positivamente os servi??os, tomando como refer??ncias um atendimento humanizado, pautado na comunica????o e capaz de oferecer prontid??o no atendimento. Em termos de conclus??o, constatou-se que as recomenda????es dos usu??rios trazem demandas que se relacionam principalmente com as lacunas dos servi??os para promover um atendimento especificamente voltado para homens.This paper seeks to analyze the male consumer viewpoint on primary healthcare services. The core objective is to find potential elements to underpin qualitative indicators of male user satisfaction. A qualitative approach involving semi-structured interviews with users was adopted, as well as studying medical records and ethnographic observation of three services in the municipality of Rio de Janeiro. The analysis was based on the method of interpretation of meanings, applying hermeneutic and dialectic principles. In general, users point to criteria to evaluate services positively, taking humanized care as a benchmark, based on communication and ability to offer swift care. The conclusion was that user recommendations involve demands primarily relating to failings in services to provide care specifically geared towards men