The role of the social worker from the view of the client of contact

This bachelor thesis deals with the opinions of contact center Prevent clients relating the role of social workers. Then it finds out what are the clients needs to use the service offer and it is also focused on a subjective satisfaction rate with meeting the needs related to the offered service. In the theoretical part it deals with drug addiction, then social work and also the proffesion of a social worker and a social educator. It also focuses on help, support and the offered service to the Prevent contact centre in České Budějovice clients. The end of the theoretical part describes the motivation and motivational interwieving, attitudes and needs of the clients. In the practical part it deals with data collection methodology according to the grounded theory, comprises the research questions and objectives. The research group consisted of 10 clients of Prevent contact centre in České Budějovice. Result of the thesis will be also used as a supplementary material for evaluation of the Prevent contact centre service quality. Further the results could also be used as clients feedback and thanks to the information the centre can work on a possible change with meeting the client needs and offering service to them. Thesis outputs can also be a valuable information source for wide professional public