CRM as part for developing care for the company's clientele

This thesis deals with customer relationship management and detailed analysis of examined company's customer satisfaction. The thesis goal is to emphasize the importance of CRM as a factor in the development of care for corporate clients and based on the results of analysis, to suggest possibilities for further development of care for corporate clients in the examined company. The proposal part of the thesis contains a complex solution to the problems that were identified in the examined company's current customer relationship management