Prediction of Warranty Costs

The thesis deals with warranty costs and their prediction when providing one-dimensional and two-dimensional warranties. This thesis focuses on the presentation of practically applied methods and procedures which enable suppliers and manufacturers to get the information necessary for rational decision making while providing warranties for complex products as early as in the initial stages of their life cycle. The thesis starts with a concise summary and evaluation of a present state of the issue. In the first part of the thesis the possibilities of warranty costs prediction for complex products are analyzed when using one-dimensional and namely two-dimensional quality warranties. In this part there is a detailed analysis of different possibilities when predicting systems and items reliability. Next, there is introduced the way of integrating warranty costs prediction into the FMEA/FMECA method. In the second part of the thesis there is specified the procedure for determining the moment of warranty period termination using two-dimensional warranty in case sufficient data from complaint procedure is not available. In the third part the time development of warranty costs and related measures are determined, and the way of prediction of their time development is suggested. The way of continuous monitoring, and evaluating warranty costs and related measures are also introduced in this part of the thesis