This bachelor thesis deals with the institution of the Ombudsman of the Czech Republic and it focuses on the comparison of the institution with the selected foreign institutions with the same character of activities at the European Union level. The theoretical part describes the general characteristics of the institution and anchoring of institution in the legal system of reporting countries, with regard to the independence of the Ombudsman that promotes effective control of public administration. The practical part deals with measuring the effectiveness of selected offices by using the benchmarking method. Based on the analysis, we can say that the Ombudsman's Office in the Czech Republic is justified. Citizen´s confidence in the Public De...