Transient solution of the M/Ek/1 queueing system

In this thesis, the Erlang queueing model Af/i/l, where customers arrive at random mean rate A and service times have an Erlang distribution with parameter k and iro service rate u, has been considered from different perspectives. Firstly, an analytic metl of obtaining the time-dependent probabilities, pn,,(() for the M/Ek/l system have t> proposed in terms of a new generalisation of the modified Bessel function when initk there are no customers in the system. Results have been also generalised to the case wl initially there are a customers in the system. Secondly, a new generalisation of the modified Bessei function and its generating function have been presented with its main properties and relations to other special functii (generalised Wright function and Mittag-Leffler function) haw been noted. Thirdly, the mean waiting tune in the queue, H',(f), has been evaluated, using Lucha results. The double-exponential approximation of computing Yq(t) has been proposed different values of p. which gives results within about % of the 'exact1 values obtained fr numerical solution of the differential-difference equations. The advantage of this approximation is that it provides additional information, via its functional form of the characterisl of the transient solution. Fourthly, the inversion of the Laplace transform with the application to the queues 1 been studied and verified for A//A//1 and M/Ek/l models of computing Wq{t}. Finally, an application of the A//fi/l queue has been provided in the example of hour traffic flow for the Severn Bridge. One of the main reasons for studying queue models from a theoretical point of view is to develop ways of modelling real-life system. The analytic results have been confirmed with the simulation