A cross-industry analysis and framework of aftermarket products and services

Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2006.Includes bibliographical references (leaves 93-97).This thesis looks at how supply chains of Aftermarket Products and Services are structured. The study includes an overall examination of the Aftermarket Function, as well as an overview and examination of Aftermarket Supply Chains in four different industries. The study includes general data about the four industries (Computers, Telecommunications Equipment, Automotive and Aerospace), along with examination of practices that are used in these industries. Finally, the thesis compares and contrasts the practices used in the industries and identifies underlying principles that unifies these otherwise diverse practices.by Petros Englezos.M.Eng.in Logistic