A Study of Training Effect for Event Volunteers of the National Sport Associations in Taiwan

[[abstract]]本研究旨在瞭解賽會志工，參與賽會服務之實際體驗後，對志工訓練成效之觀感。透過量化方式，針對賽會志工進行「賽會志工訓練成效調查問卷」調查，並進行統計考驗，研究結果顯示：一、賽會志工以為技擊運動協會提供場地支援、未接受賽會志工訓練比例最多。二、在重要性之觀感上，課程成效之「溝通管道的暢通」、學習成效構面之「提升工作技巧」二項最受賽會志工之重視；課程成效構面之「訓練環境的佈置」、學習成效構面之「激勵個人潛能」二項則最不受重視。三、在滿意度之觀感上，課程成效構面之「訓練地點的考量」、學習成效構面之「加強應變能力」二項讓賽會志工最滿意；課程成效構面之「訓練教材的編印」、學習成效構面之「提升工作技巧」二項則讓賽會志工最不滿意。四、經重要性與滿意度之差異性檢定發現，課程成效與學習成效各構面之重要性皆顯著高於滿意度。 The study was to understand the viewpoints of volunteers about volunteer training after their services. It used qualitative method, using "questionnaires of training effect for event volunteers" to gather data and analysis. Results are as followed, 1. Event volunteers are mostly serving in balls of associations and offering filed supporting; however, they are untrained. 2. On the scale of importance, "unobstructed communication" in teaching effect and "to rise working skills" in learning effect were the top two; "surrounding arrangement" in teaching effect and "to motivate personal potential" in learning effect were of least important for event volunteers. 3. On the scale of satisfaction, "place arrangement" in teaching effect and "to develop ability to deal with a contingency" in learning effect were most satisfied; "teaching material arrangement" in teaching effect and. "to improve service attitude" in learning effect were the least satisfied. 4. Through the difference test on importance and scale of satisfaction, we discover that the importance levels are significantly above the satisfaction levels both in teaching effect and learning effect