Constructing a Survey Scale of Green Supplier Based on the Service Model of PZB

[[abstract]]隨著綠色環保科技的不斷進步以及綠色環境保護觀念漸行重視，且由於企業界綠色管理技術與材料在時代科技進步下，有關綠色議題已不斷的改善與進行下，使得與綠色產業與綠色產品有關的議題，被產業界喻為綠色潮流，也是下一個組織發展競爭力的新優勢所在。 而企業間面臨因應此一改變的趨勢，進行一聯串組織與外部供應商的相關綠色製程與產品的評鑑活動，因此，以往綠色相關的評鑑活動與議題大多在企業本身內與環保法規的改善上配合，來對供應商實施綠色評鑑作業，故將缺少以顧客綠色服務為考量的評鑑議題。 本研究，其目的在於提出一個以服務品質概念性模式(PZB)為基礎考量，而建構出從綠色供應商績效、環保績效觀點，來符合客戶的綠色需求之綠色供應商評鑑量表，以輔助組織欲進行綠色供應商評鑑時的研究與應用，並可使組織之供應商透過此評鑑得到綠色供應商資格。 因此，組織結合綠色供應商力量與綠色製程，以強化組織綠色競爭力。 本研究透過專家問卷調查方式，以調查供應商的綠色活動，專家問卷共發放62份，並且由供應商本身、企業與企業之顧客，共三方專家回答問卷調查。 本研究結果可供給專業人員進行綠色供應商評鑑的參考依據。 關鍵字：供應商評鑑、綠色供應商、服務品質概念性模式(PZB)[[abstract]]As the firms continues to meet current and future business needs by improving the technology of the green environment. Regarding the green project is highly a discussion in the present age, as firms want to get the new advantage in the further. Basically, the firms were proceeded the activities of the green survey between the suppliers and the firms, but few focus on the buying firm’s green perspective, and also the buying firm’s perspective and the communication does not directly influence suppliers’ green performance. Specifically, the current supplier survey process does not ensure improved supplier green performance. Therefore, the current firms are focus on the internal green improvements and the environment rules. This paper wants to construct a survey scale of green supplier base on the service model of PZB to meet the buying firm’s green requirement in the green supplier performance and the environment performance. And the survey scale of green supplier to supports the suppliers got the green qualification through the green survey. Therefore, the firms combine supplier’s green performance with green process to strengthen the competitive ability and the new advantage. The paper is based on expert questionnaires to survey the green activities of supplier, and also issued 62 questionnaires. Through the expert questionnaires gathered from suppliers, firms and buying firms in Taiwan, to study the survey of green supplier. The results of the study could offer professional personnel a reference basis for the survey of the green supplier