The Relationships among Emotional Labor, Job Satisfaction, and Organizational Commitment- An Empirical Study of a Teaching Hospital in Northern Taiwan

碩士論文[[abstract]]本研究是以Hochschild (1983)所提出之情緒勞務(Emotional Labor)與工作滿足及組織承諾之關係性為何做為研究主軸，醫護人員為研究對象，回收有效問卷190份。使用線性結構關係模式(Linear Structure Relation, LISREL) 來了解以工作滿足為中介變項的情況下，工作滿足對於情緒勞務與組織承諾是否有顯著之中介效果。結果發現情緒勞務對工作滿足有顯著的正向影響，對組織承諾則沒有顯著的影響，而情緒勞務下各構面則部份與工作滿足有相關。工作滿足對於組織承諾有顯著的正向影響。經由LISREL分析之後，工作滿足確實為情緒勞務與組織承諾之中介變項。進一步的研究發現，醫師與護理人員對於情緒勞務與工作滿足所著重之構念有所不同。[[abstract]]This study forces on the relationships among emotional labor, job satisfaction, and organizational commitment. The subjects of this study were the doctors and nurses, questionnaires were returned one hundred and ninety. Use the linear structure relation (for short the LISREL) to understand to regard job satisfaction as under condition that intervening variable, the job satisfaction for the emotional labor and organization commitment is or not obvious intervening effect. Form empirical examination, we found the emotional labor has positively effect to job satisfaction and not significant effect to organization commitment. Part of emotional labor’s construct has significant relate to job satisfaction. Job satisfaction has positively effect to organization commitment. Through the analysis from LISREL, job satisfaction was certainty an intervening variable for emotional labor and organization commitment. The further research discovered that, Doctors and nurses focus on difference construct of emotional labor and job satisfies