The effects of casualization on the working conditions of temporary employees in the hospitality industry

M.Tech.Employees in the events management and conferencing sectors in the tourism and hospitality industries are employed on either full-time and or temporary working arrangements, referred to as casualization. Traditionally, a full complement of employees would be present at hospitality venues; however, economic conditions, occupancy levels and consequently turnover, have dramatically changed, leading to venues only employing staff when they are needed. A South African survey (2010) reveals that most temporary employees are contracted from labour brokers, who in turn sell their skills and services to the events management and conferencing sectors, among others in the hospitality industry. This change was necessary to enable employers to only employ staff for busy periods. (Hickmore, 2011; Mosala, 2008)..