Enabling pervasive change: a higher education case study

Pervasive adoption of eLearning technology within higher education institutions remains a significant challenge. While the benefits of technology enhanced learning (TEL) have been identified, and enabling technology is increasingly plentiful, many organizations neglect change management in favor of individual innovation, risking significant productivity losses across the enterprise, and potentially reducing the quality of education. This investigation is the beginning of a study to leverage the experiences of Faculty across a range of disciplines to identify the communication and change approaches that are most effective for appropriate adoption of TEL. The intent is to build a grounded theory for effective technology adoption change support using Kotter’s (1996) eight change management steps as a framework to catalogue the approaches