Adaptive Digital Library Services: Emergency Access Digitization at the University of Illinois at Urbana-Champaign During the COVID-19 Pandemic

This paper describes how the University of Illinois at Urbana-Champaign Library provided access to circulating library materials during the 2020 COVID-19 pandemic. Specifically, it details how the library adapted existing staff roles and digital library infrastructure to offer on-demand digitization of and limited online access to library collection items requested by patrons working in a remote teaching and learning environment. The paper also provides an overview of the technology used, details how dedicated staff with strong local control of technology were able to scale up a university-wide solution, reflects on lessons learned, and analyzes nine months of usage data to shed light on library patrons’ changing needs during the pandemic