Public organizations flying in the cloud : A case study of cloud computing value creation in Moldova central public administration

As information technology (IT) becomes an integral part of society, public sector organizations have witnessed an increasing shift in how they deliver services to citizens. One area of IT that has contributed to this transformation in service delivery has been in the domain of cloud computing. Extant research has focused on the factors related to the adoption of cloud computing within public sector organizations, however, little is known about how cloud computing creates value in public sector administration. Addressing this, we conduct a case study research on the Moldova central public administration to investigate how cloud computing enhances value in public service delivery. Accordingly, we identify seven ways cloud computing enhances value creation in public administration. Among those values, faster service delivery, transparency and accountability are values rarely highlighted in the previous academic research. Based on our results, we propose solutions that public administration should take into consideration when utilizing cloud computing as a service delivery model