Patienters upplevelser av sjuksköterskans bemötande på akutmottagningen

Background: The patient meets nurses in the emergency department that provide both nursing and has medical skills. The care that the patients are receiving should be individually adjusted. The care is shaped by the individual meeting with the patient according to the nursing theorist Orlando. There are large variations between the number of patients in an emergency department and it sets high demands on the staff, both physically and mentally. When the emergency department is highly loaded there is a priority for medical care and psycho-social and aesthetic aspects will have to wait. It´s often an impossibility to be able to sit down with the individual patient and talk for a while. Aim: The purpose of this study was to describe the patient´s perceptions of nurse’s treatment at an emergency department. Method: Ten scientific papers from the years 1999 – 2010 have been used in our literature review in which the similarities and differences are compared. Result: The result of the analysis resulted in three titles, environment affects the integrity, that patients well-being are satisfied and the nurse information affects patient’s experience. Conclusion: Whether the communication turned out well between patient and nurse influenced how the patient experienced the visit at the emergency department.