Social media and brand engagement in the age of the customer

Social media environment has tremendously changed the landscape of marketing communication.Thanks to the development of Internet that creates marketers’ opportunity to tap the potential customer–Generation C and build a meaningful brand engagement with them. This paper will highlights the special ongoing issues pertaining to the growth of social media, mobile social, brand engagement and Generation C as basing to create firms’ sustainable competitive advantage. Marketers need to understand the real behaviour of customers, especially Generation C in order to formulate marketing communication strategies that suits with their lifestyles