The development of a LMS decision making model: Evaluating the importance of non-financial measures in LMS decision making at universities

This research examined how managers in universities incorporate non-financial measures in their Learning Management System (LMS) decision-making processes.A LMS decision-making model which includes six multi-dimensional perspectives, incorporating financial and non-financial criteria and indicators, was developed and evaluated.The outcome of this study is a LMS decision-making model developed as a tool to support a more effective evaluation of Information Technology (IT) alternatives.Results also indicate that there was substantial support for using a multi dimensional decision making model among IT decision makers at universities, and that they believed that non-financial measures are important and should be considered in a LMS decision making process