Assessment of indigenous capacity in telecommunications technology in Nigeria

Before the coming of the Global System of mobile Telecommunication (GSM) into Nigeria, to secure a telephone line from the national carrier the Nigerian Telecommunication Limited (NITEL) was not at all an easy task. The general objectives of the national Telecommunication Policy (NTP) are to achieve the modernization and rapid expansion of the Telecommunications Network and Services.This study reveals that the regulatory Commission has been able to make subsidiary legislations on most aspects of consumer protection issues except that of quality of service which is one of the most fundamental one.In addition also, it is better to give more powers of enforcement of telecomm consumer protection issues to the substantive consumer protection regulatory body, they may be in a better position to monitor and investigate the service providers to ensure that they are abiding by the code of practice of the Commission and all other relevant laws, as this is not the practice now