A quantitative and qualitative approach to knowledge management – Episodic extraction, enhancement and creation of tacit knowledge

Capturing employee’s knowledge is of prime importance to any organization.If the knowledge is captured after a completion of entire task, quality and quantity of knowledge obtained from the expert decreases as it is human tendency to forget after a long interval of time.We, in this paper have developed a model emphasizing the need for episodic extraction, enhancement and creation of the tacit knowledge which will increase the quality and the quantity of the tapped tacit knowledge.With this model, the organizations will be able to capture the knowledge of employees in phased manner so that when an individual leaves the organization, the loss incurred by the organization is minimized to a great extent