The Impact of Quality Dimensions on Knowledge Sharing and User Satisfaction

This study explores the effect of quality dimensions: system, information, and service delineated by DeLone and McLean on socialization and exchange subprocesses of knowledge sharing. This ERF paper will be conducted using the purposive sample from the financial services firms in Bangladesh. The authors of this study expect the findings of this research to show whether subprocesses of knowledge sharing such as socialization and exchange are predicted by the quality dimensions and whether there is a need for the researchers and practitioners concerned with employees’ satisfaction to pay more attention to both the subprocesses or any specific subprocess of knowledge sharing. The authors believe this study will be able to contribute theoretically to the existing literature of knowledge management as to how quality dimensions help play an important role in sharing knowledge in an organization and thereby improve user satisfaction. The authors believe findings will also have some practical implications as well