Dynamic Ranking System of Cloud SaaS Based on Consumer Preferences - Find SaaS M2NFCP

Software as a Service (SaaS) is a type of software application that runs and operates over a cloud computing infrastructure. SaaS has grown more dramatically compared to other cloud services delivery models (i.e. PaaS and IaaS) in terms of the number of available services. This rapid growth in SaaS brings a lot of challenges for consumers in selecting the optimum services. The aim of this article is to propose a ranking system for SaaS based on consumer’s preferences called Find SaaS M2NFCP. The proposed ranking system is based on measuring the shortest distance to the minimum and maximum of the selected consumer’s non-functional preferences. In addition, linguistic terms are taken into account to weight the most important non-functional preferences. The proposed system is evaluated against traditional SaaS ranking systems using data collected from online CRM SaaS and achieved improved results