The role of leadership attributes in basic service delivery at local municipalities

Abstract: Service delivery plays an essential role in society, where local government is responsible for providing basic services that meet basic human rights. Municipal leaders are, therefore, expected to align people, procedures and systems with government’s vison and objective. This phenomenological study was to gain a better understanding about how leadership in South Africa’s public sector is currently perceived and what leadership attributes would be needed to improve basic service delivery. This may be of importance considering the influences of colonisation, apartheid and the difficulties in establishing a leadership theory that would represent the respective cultures in SA.M.Phil. (Industrial Psychology