Lessons learned in the development of the STOL intelligent tutoring system

Lessons learned during the development of the NASA Systems Test and Operations Language (STOL) Intelligent Tutoring System (ITS), being developed at NASA Goddard Space Flight Center are presented. The purpose of the intelligent tutor is to train STOL users by adapting tutoring based on inferred student strengths and weaknesses. This system has been under development for over one year and numerous lessons learned have emerged. These observations are presented in three sections, as follows. The first section addresses the methodology employed in the development of the STOL ITS and briefly presents the ITS architecture. The second presents lessons learned, in the areas of: intelligent tutor development; documentation and reporting; cost and schedule control; and tools and shells effectiveness. The third section presents recommendations which may be considered by other ITS developers, addressing: access, use and selection of subject matter experts; steps involved in ITS development; use of ITS interface design prototypes as part of knowledge engineering; and tools and shells effectiveness