The Cognitive Consequences of Patterns of Information Flow

The flight deck of a moderm commercial airliner is a complex system consisting of two or more crew and a suite of technological devices. When everything goes right, all modem flight decks are easy to use. When things go sour, however, automated flight decks provide opportunities for new kinds of problems. A recent article in Aviation Week cited industry concern over the problem of verifying the safety of complex systems on automated, digital aircraft, stating that the industry must "guard against the kind of incident in which people and the automation seem to mismanage a minor occurrence or non-routine situation into larger trouble." The design of automated flight deck systems that flight crews find easy to use safely is a challenge in part because this design activity requires a theoretical perspective which can simultaneously cover the interactions of people with each other and with technology. In this paper, I will introduce some concepts that can be used to understand the flight deck as a system that is composed of two or more pilots and a complex suite of automated devices. As I will try to show, without a theory, we can repeat what seems to work, but we may not know why it worked or how to make it work in novel circumstances. Theory allows us to rise above the particulars of specific situations and makes the application of the roots of success in one setting applicable to other settings